Shipping & Returns

Last updated: 5 September 2026

1. Where we deliver

We deliver chilled to addresses in the United Kingdom. If you would like delivery elsewhere, email support@vtstr.com before ordering.

2. How we ship

Caviar is kept cold from packing to your door. Orders are packed fresh and sent in insulated packaging with cooling elements. We confirm the delivery date and any delivery charge by email when we confirm your order.

Please make sure someone can receive the parcel, and refrigerate your caviar (ideally between 0°C and 4°C) as soon as it arrives.

3. Delivery problems

If your parcel is late, damaged, or arrives warm, contact support@vtstr.com as soon as you can, ideally within 48 hours of delivery, with your order details and a photo. We will arrange a replacement or refund where appropriate.

4. Cancelling an order

You can ask us to cancel an order before we dispatch it by emailing support@vtstr.com. Once an order has been dispatched we cannot cancel it.

5. Returns and refunds

Because caviar is perishable, the 14-day right to cancel under the Consumer Contracts Regulations does not apply, and we cannot accept returns of unopened or opened tins for change of mind.

This does not affect your statutory rights: if goods are faulty, not as described, or not of satisfactory quality, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015. Refunds are made to the original payment method, normally within 14 days of us agreeing to the refund.

6. Large and corporate orders

For events, restaurants and gifting, write to business@vtstr.com with quantities and the date you need them.